In this fascinating conversation with a frankly, brilliant studio owner we talk about how he has created a completely automated, data driven, personalized experience in his studio that his clients cannot possibly replicate at home. Listen as he talks about how everything, from the workout, to the coaching, to the followup email sequences are personalized to the individual that the client is, and what they need from their coach on that particular day when they come in. This unique environment he has created allows coaches to do what they are supposed to do- which is to really observe people and educate them on what they can do better, rather than merely telling clients what weights to use and shouting general motivational encouragement. We also discuss how utilizing data and automation has allowed my guest infinitely more time to not only enjoy his own business as a participant, but also pursue the things he’s passionate about personally. Stay tuned to the end of the episode where we talk about how you too can create a data driven experience.
What You’ll Learn from this Episode:
• Use data to create a personalized client experience in a group setting
• Utilize automation for tedious admin tasks like lead generation, email followups, and billing
• How to free yourself from being tied to your business so you can enjoy it, and other things you are passionate about
Here’s the Complete List of Tips:
(07:00) Rey’s start
He realized that so much data is not being utilized. That CrossFit’s (and group fitness’s) promises of community, a scalable workout, and excellent coaching were not being upheld. All Rey could see was studios solving symptoms, not the problem. Band-aids that cause other problems within the business.
(10:00) How to create a data-driven experience
There are two aspects. Some elements are relevant- they have percentages. Others are binary, like skills. You either can or cannot do it. Data needs to account for both.
(13:00) An automated data collection process
Most people program in absolute terms- 100 deadlifts at 225. It should be- you will do 100 at your 50%- change it to relative programming- depending on your one rep max, you’ll be assigned YOUR workout
(15:30) Learning how to get the right data with minimal effort.
You have to use the right incentives to get the clients to input data on their own.
(16:30) The client experience at CrossFit Modulus
PRO TIP: Add tons of value to clients when they check in to class in order to incentivize them to do it.
(18:30) Client interactions with the tablet, and coach interactions with the clients
(20:30) Saving time in the business using technology, and making the job of coaches easier
(23:00) Changes to the business and client reactions as a result of a data driven experience
(25:00) Customizing workouts
(26:20) How clients can communicate their individual moods and feelings; fixing egos and preventing injuries
(30:00) Goal setting using data
(32:00) Data driven automated client communication, billing, and administrative tasks
(37:30) Developing your own data driven experience and automation;How this makes any group fitness concept capable of delivering the personalization of personal training.
References in the Episode:
FCM 035: Why You Should Coach for EFFORT with Jared Stein